Reviewers consistently describe prompt, reliable service with staff who go the extra mile on difficult tasks. The team earns trust through professionalism, friendliness, and a willingness to problem-solve on site, with several customers naming team members they work with regularly.
Most customers praise fast bin delivery and pickup with fair pricing and responsive staff. One complaint stands out: a driver damaged a neighbour's gutter; when challenged with camera footage, the company denied responsibility and dismissed the damage.
All 13 reviews are five-star. Customers consistently describe Enviro Clean as transforming carpets and upholstery that seemed beyond recovery. Ken and Jen are named as a professional, respectful duo who work quickly, communicate clearly, and leave no mess. A property manager and institutional client (Windsor Residence for Young Men) indicate repeat business and trust for ongoing needs.
On their best days, staff show genuine care: one driver helped an elderly customer who had fallen, another crew worked heavy furniture in rain near Lasalle schools. But the business has split sharply on pricing and access. Recent reviews anger at a $38 minimum (up from $18), missing entry signage, and refusal to serve customers near closing. Ongoing frustrations centre on residential pickup consistency-bins left blocking driveways week after week, partial collections left on sidewalks, and waits exceeding 30 minutes when their own trucks cut the line.
Last updated 2026-08-11