On their best days, staff show genuine care: one driver helped an elderly customer who had fallen, another crew worked heavy furniture in rain near Lasalle schools. But the business has split sharply on pricing and access. Recent reviews anger at a $38 minimum (up from $18), missing entry signage, and refusal to serve customers near closing. Ongoing frustrations centre on residential pickup consistency-bins left blocking driveways week after week, partial collections left on sidewalks, and waits exceeding 30 minutes when their own trucks cut the line.
Recent shift: Ownership change to GFL within past year coincided with sharp minimum rate increase ($18 to $38+) and customer frustration; entry signage issues noted in most recent review.
Enviro delivers fast service at reasonable rates, with owner Carlo earning consistent praise for responsiveness and weekend availability. Recent friction around payment and scheduling reliability has tempered enthusiasm; some reviewers report multi-day delays despite initial promises and one driver's aggressive collection tactics.
All 13 reviews are five-star. Customers consistently describe Enviro Clean as transforming carpets and upholstery that seemed beyond recovery. Ken and Jen are named as a professional, respectful duo who work quickly, communicate clearly, and leave no mess. A property manager and institutional client (Windsor Residence for Young Men) indicate repeat business and trust for ongoing needs.
Most customers praise fast bin delivery and pickup with fair pricing and responsive staff. One complaint stands out: a driver damaged a neighbour's gutter; when challenged with camera footage, the company denied responsibility and dismissed the damage.
Last updated 2026-08-11