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First Response

Updated 2026-08-11 · 5,433 reviewed · 284 listed · Scored from 78 Google reviews · How we rank ›

4.5(78) 81 composite score See reviews on Google ✓ Google-verified
Biohazard & Trauma CleanupDeep Sanitizing & DisinfectionCompassionate / Discreet ServiceEstate & Senior Move-Out Cleanouts24/7 Emergency ResponseHoarding Cleanup
First Response
Services
Biohazard & Trauma Cleanup, Deep Sanitizing & Disinfection, Compassionate / Discreet Service
Reviews
78

What recent reviews say

Staff earn trust by listening carefully before acting. Ryan and his team excel at explaining complex problems-mold, asbestos, odors-in clear terms, then delivering fast results. They take photos throughout, answer detailed questions even before hire, and respect homes as if they were their own. Two reviews flagged communication breakdowns after initial contact, but the overwhelming pattern shows attentive, transparent service.

A standout for estate cleanouts, mold remediation, and deep cleans where clients are stressed or embarrassed. Team members like Destiny, Alex, and Emma are noted for patience and attention to detail. One reviewer waited three months for a mold-damaged home; First Response kept them updated and got them back safely in mid-April. They also serve automotive interiors and commercial spaces, and their website states they handle biohazard work.

Praised for
  • knowledgeable staff (Ryan, Alex, others named)
  • compassionate and trauma-aware approach
  • responsive communication and photo updates
  • thorough inspection and honest assessment
  • professional team coordination
Watch-outs
  • follow-up communication gaps (email/text ignored)
  • unprofessional (vague complaint)
compassionatenon-judgmentaldiscreetresponsive-communicationrespectful-of-belongingsthorough-cleanuphandled-sensitively
Best for: Homeowners dealing with mold, estates needing compassionate cleanup, or anyone embarrassed by clutter or odor issues.
Think twice if: Two one-star reviews flagged follow-up communication failures after initial contact, so confirm response expectations upfront.

Strengths

  • Ryan Stikley and named team known for expertise and honesty
  • comprehensive mold and biohazard expertise with testing/remediation
  • transparent communication with photo updates throughout job
  • no upsell, prioritizes best solution over most expensive

Worth knowing

  • Ryan Stikley: known for mold expertise, photo updates, detailed consultations, honest upsell-free advice
  • Destiny: communication clarity and reassurance during estate cleanouts
  • Alex: detailed black-light inspection and product recommendations
  • Emma: attention to detail on deep cleans
  • Team handles mold remediation, asbestos testing, furnace/HVAC sealing, pest-related cleanup, and post-remediation disinfection

What reviews say by service

Estate & Senior Move-Out Cleanouts
Treated elderly father-in-law's home with care and dignity; described as respectful and professional throughout.
Biohazard & Trauma Cleanup
No explicit biohazard reviews, but website/business model claims this service; cat spray odor remediation demonstrates mold/odor expertise.
Deep Sanitizing & Disinfection
Multiple five-star reviews for deep cleans and final disinfection after remediation; thorough odor and mold removal praised.
Hoarding Cleanup
Patient, compassionate team described as great at cleaning and organizing cluttered spaces.
Compassionate / Discreet Service
Repeatedly praised for understanding trauma, treating situations with dignity, and reassuring embarrassed clients without judgment.
24/7 Emergency Response
Same-day asbestos sampling, next-day reporting; responsive to urgent mold situations; no explicit 24/7 claim evidenced in reviews.

How it compares

  • Rated 4.5 against a 4.69 average across the 35 biohazard & trauma cleanup businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 71
Review volume 82
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
67
4
1
3
1
2
2
1
7

Common questions

Do you do same-day or rush asbestos testing?
Yes. One reviewer needed asbestos testing for ceiling work; Ryan sampled that morning and delivered the report the next day.
How do you handle mold-damaged homes?
The team inspects with labs, communicates every step with photos, oversees remediation, and coordinates final disinfection. One job took three months; they kept the family updated throughout.
Will you be honest if the job is smaller than I feared?
Yes. One reviewer was worried about cat spray damage; Alex used a black light to assess, gave honest advice on what was needed, and recommended affordable products she could use herself instead of a full service.
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Last updated 2026-08-11