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WCP Cleaning Services

Updated 2026-08-11 · 5,433 reviewed · 284 listed · Scored from 77 Google reviews · How we rank ›

4.6(77) 76 composite score See reviews on Google ✓ Google-verified
Deep Sanitizing & DisinfectionCompassionate / Discreet ServiceHoarding Cleanup
WCP Cleaning Services
Services
Deep Sanitizing & Disinfection, Compassionate / Discreet Service, Hoarding Cleanup
Reviews
77

What recent reviews say

Most regular clients praise WCP's punctuality, thoroughness, and professional demeanor, noting spotless results and fair value. However, a significant subset of reviews flag serious issues: inconsistent execution, untrained staff attempting tasks for the first time, property damage (stained and scratched toilets), and a damaging pattern where the owner responds to criticism with hostility rather than resolution, damaging trust further.

Recent shift: Tension evident: six months to a year ago, reviews were nearly all five-star and praised communication and attention to detail. Recent reviews (1-4 months ago) show a sharp uptick in one-star complaints centered on staff training gaps and owner defensiveness toward feedback.

Praised for
  • punctual and reliable
  • thorough attention to detail
  • professional team
  • fair pricing
  • strong communication
Watch-outs
  • inconsistent quality between jobs
  • staff lack proper training
  • unresponsive to follow-up and complaints
  • defensive and unprofessional owner response to feedback
punctualthorough-cleanupfair-pricingresponsive-communicationrespectful-of-belongingsrushed-jobpoor-communicationdamaged-propertyunprofessional-crew
Best for: Clients wanting reliable recurring or post-construction cleaning with clear scheduling and communication.
Think twice if: Quality inconsistency between jobs, inexperienced staff on some appointments, and owner defensiveness when issues arise suggest caution for first-time or high-stakes cleans.

Strengths

  • Punctual arrivals
  • Attention to detail on high-touch areas
  • Fair pricing
  • Bonded and insured

Worth knowing

  • Sammy noted as professional and consistent regular cleaner
  • Muna and Monica praised for detail work
  • Amy and Vashali noted for thoroughness
  • One-star reviews cite staff admitting first-time experience during paid deep clean
  • Owner reportedly responds to complaints with hostility rather than remedy
  • Toilet damage and property staining reported in one review
  • Post-construction cleans mentioned as successfully executed

What reviews say by service

Deep Sanitizing & Disinfection
Mixed: praised for equipment-driven kitchen and floor cleaning on routine jobs; one review details poor execution and damage during deep clean
Compassionate / Discreet Service
Undermined by owner's defensive and hostile responses to complaints; staff reportedly lack empathy training
Hoarding Cleanup
No clear review evidence for hoarding-specific service; category may be aspirational or rarely reviewed

How it compares

  • Rated 4.6 against a 4.8 average across the 269 hoarding cleanup businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 77
Review volume 82
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
68
4
1
3
0
2
2
1
6

Common questions

Do you service areas outside London?
Yes. The business claims coverage of London, Ilderton, Ingersoll, Lucan, Strathroy, Thorndale, and Woodstock.
What if I'm not happy with the work?
Multiple reviews report that complaints are not resolved; the owner has reportedly responded to negative feedback with hostility rather than offering remedies. Proceed with caution on high-stakes or expensive services.
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A handful of customers report courteous staff and fast emergency response, but nearly half the reviews describe a troubling pattern: quotes that balloon on arrival, non-refundable deposits taken upfront, staff no-shows or incomplete jobs, and calls and emails left unanswered for weeks. One customer paid double the quoted amount; another lost a $100 deposit and never received service. The few recent positive reviews praise speed and move-out cleaning, but they are heavily outweighed by complaints of bait-and-switch pricing and broken promises.

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Last updated 2026-08-11