On Side delivers strong technical results for water damage and flood restoration when everything goes smoothly. Staff like Cameron, Sydney, and project managers Amir and Jay earn consistent praise for professionalism and thorough work. However, scheduling breakdowns, unresponsive project managers, and delayed follow-up repairs plague a meaningful chunk of experiences. Communication via email works better than phone calls for some customers, but many have waited months for callbacks on unfinished work.
Most customers describe fast, courteous crews who handle heavy or awkward items safely and finish jobs promptly. Staff arrive on time, keep owners informed, and treat properties carefully. A small minority report missed appointments, communication gaps on weekend service, and concerns about pricing or item handling during pickups.
Most jobs deliver impressive results, especially move-out cleans. But two recent cases cite incomplete work, water damage, and no follow-up after complaints, suggesting reliability varies by crew assigned.
Most reviews describe efficient, friendly teams who arrive on time and leave homes clean. Katie, Eunice, and Fatima are named repeatedly as reliable performers. Management responds quickly to complaints and offers complimentary return visits, though some customers report the follow-up work did not fully address original issues. A few recent deep cleans fell short: reviewers noted missed floors, windows, and cabinet work, sometimes with fewer staff than booked. The company's strength is in repeat maintenance work and move-in cleans when fully staffed. Pricing concerns emerged recently. One three-bedroom deep clean cost more than before but was handled by one cleaner instead of two, and a $50 partial refund was declined by the customer as inadequate. Another move-in clean for a one-bedroom was $400 plus tax; when a cleaner called in sick, the single remaining worker could not complete the scope, and a two-hour free follow-up proved insufficient. Flexibility with scheduling and a responsive online dashboard stand out as operational strengths.
Last updated 2026-08-11