When Curtis, Tyler, Jerry, or Ernesto lead jobs, customers report timely updates, skilled work, and genuine follow-up. But many others endure multi-month delays, rotating crews with unclear accountability, lost or damaged belongings kept at an unlocked Barrie facility, and reconstruction left unfinished after initial damage mitigation. A household waited over a year for promised rebuild with no progress; another had belongings stored with no secure address given.
Insurance work seems most problematic: multiple reviews cite internal communication failures, subcontractors subcontracting again, and staff departures that reset projects to zero. Staff credentials vary visibly. Praise and disaster often hinge on which crew is assigned, not consistent process.
Staff arrive on schedule, complete jobs in minutes rather than hours, and charge fairly for the work. Named team members (Liam, Jacob, Shayne, Brent) appear across reviews as consistently pleasant and careful not to damage homes, making repeat business common.
Most customers call out immediate response times and staff who explain the process clearly, especially during water damage and ice-storm repairs. Named technicians like Steve Fox, Brett Curtis, and Freddie earned consistent praise for treating homes as their own and keeping people updated. One reviewer reported a crew member with weak knowledge of foundation types, which led to insurance misdirection. First OnSite handles water damage, fire restoration, mould, and contents cleanup across the Barrie region. Insurance coordination is built into workflow. The team's main edge is calm, professional guidance when homeowners are overwhelmed. Staff names appearing repeatedly (Coulton, Steve Fox, Jordan, Brett, Freddie) suggest stable personnel and follow-through.
All 19 reviewed jobs earned five stars. Customers consistently praise Lilian and her team for arriving on time, working carefully through every room, and handling homes that needed serious attention, including elderly parents' properties. Staff communicate clearly and are genuinely friendly.
Last updated 2026-08-11