JUSTJUNK's Waterloo team routinely books same-day pickups and arrives within hours. Crews of two are consistently described as polite, efficient, and genuinely respectful of homes and pets throughout the job. Communication starts by email, includes a 30-minute heads-up before arrival, and transparent upfront quotes mean no surprises. Staff donate items where possible, and jobs regularly finish in under an hour even for large loads like pianos and basement furniture.
Named technicians like Connor, Jacob, Seb, Cory, Ryan, and Kile appear frequently in recent praise. The business operates seven days a week, and reviewers note the straightforward booking process and willingness to walk away if you decline the quote. Pricing is consistently called fair. No complaints surface in the recent reviews.
All six reviewers gave five stars. Declutter cleaned apartments, cars, and rooms thoroughly, removing stains and oil splatter that tenants had let pile up during busy periods. Sarah handled jobs on time with care for detail; customers felt the pricing was reasonable and would recommend the service.
When crews show up on time, customers praise their speed and friendliness. Carter, Jonathan, Andrew, Nick, Owen, and Dylan earned specific recognition for professional work. Yet the majority of recent reviews document significant problems: appointments booked for evening slots are cancelled hours before with no apology, crews arrive 1-2 hours late or without warning, and quotes jump dramatically before or during the job. Several customers reported being charged for 5/8 of a truck when it was already mostly full, creating suspicion of a calculation formula that does not match reality. Communication breaks down across teams, leaving customers confused about what will or won't be taken.
Every recent review is five stars. Clients consistently report coming home to spotless homes with attention to details they wouldn't have noticed, from dark cabinet moulding to furniture vacuuming. Staff name (Yurkenia and Juliana mentioned) remember clients, respond quickly, and often leave small gifts; the experience feels personal rather than transactional. Their organizing work extends beyond cleaning. Reviewers describe kitchens and basements transformed into functional spaces that reduce anxiety and change how they use their homes. Clients value the clear communication before and after visits, secure payment, and the sense that the team genuinely cares about their work rather than rushing through it.
Last updated 2026-08-11