Staff show up on time, work fast, and handle belongings carefully from start to finish. Reviewers mention specific crew members (Ethan, Skye, Connor, Jacob) by name and praise their courtesy. Quotes are transparent with no surprises, and the team manages jobs from basement clearouts to piano moves with equal care and speed.
The business operates across Kingston, Belleville, and surrounding towns. It accepts specialty removals like e-waste and appliances. Repeat customers and referrals are common, suggesting reliability over time.
Most reviewers praise Soap-and-Suds for thorough, detail-focused cleaning and named staff like Sam, Kyra, and Laura who show professionalism and punctuality. Management disputes and inflexibility on cleaning techniques have frustrated some long-term customers, though these remain exceptions in a largely five-star record.
All 13 reviews are five-star. Customers highlight Julie's personal involvement, on-time arrivals, and responsive communication. Work is described as thorough and meticulous, with photos provided after jobs. The business handles short-notice requests and maintains strong follow-up. No complaints appear in the available reviews.
Pick-ups arrive on schedule week after week, even on holidays, and quote-to-completion often takes just a day or two. Mike and his crew handle junk removal, hot tub removals, recycling pickup, and demolition work without leaving mess behind, with reviewers consistently mentioning fair prices and straightforward communication via text. Two recent one-star reviews cite unprofessional behavior, but 158 five-star reviews across three years praise the crew's friendliness, reliability, and willingness to adapt to customer needs like helping with construction debris during renovation projects. The business operates 7 days a week across Kingston, Napanee, and Gananoque.
Last updated 2026-08-11