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Haul Hero

Updated 2026-08-11 · 5,433 reviewed · 284 listed · Scored from 599 Google reviews · How we rank ›

4.7(599) 79 composite score See reviews on Google ✓ Google-verified Publishes prices
Junk & Clutter RemovalDeep Sanitizing & DisinfectionHoarding Cleanup
Haul Hero
Services
Junk & Clutter Removal, Deep Sanitizing & Disinfection, Hoarding Cleanup
Reviews
599

What recent reviews say

Past customers consistently praised Haul Hero for rapid delivery, courteous communication, and fair prices on bin rentals and junk removal. However, reviews from the past six months reveal a sharp operational collapse: bins ordered and paid for never arrived, multiple payment disputes required chargebacks, and phones and emails went unanswered for weeks. The most recent one-star review (4 months ago) claims the business has gone defunct, with disconnected numbers and website unavailable.

The positive streak lasted roughly 9-10 months ago, when service was smooth and staff communicated proactively. A shift occurred around the six-month mark where reliability evaporated and customer service became nonresponsive. Current operational status is unclear from Google records alone.

Recent shift: Significant operational decline between 9-10 months ago and present. Early reviews (9-10 months ago) report flawless service, responsive staff, and on-time delivery. Reviews from 6 months onward report missed deliveries, unreturned calls, ignored emails, and payment disputes. The most recent review (4 months ago) claims the company has gone out of business with disconnected phone lines and an offline website.

Praised for
  • responsive, polite staff
  • fast, reliable delivery and pickup
  • competitive pricing
  • easy booking process
Watch-outs
  • unresponsive after payment
  • bins not delivered or picked up
  • poor communication during failures
  • company appears to have ceased operations
responsive-communicationpunctualfair-pricingpoor-communicationno-show
Think twice if: Verify the business is currently operating before booking. Multiple recent reviews report unresponsive staff, unpaid chargebacks, and suspected closure.

Strengths

  • same-day delivery available
  • transparent pricing with no hidden fees
  • proactive communication and reminders

Worth knowing

  • Published bin sizes: $129 (single item), $349 (half 15-yard truck), $649 (full 15-yard truck)
  • One reviewer rented a 20-yard bin for 3 days at $357 tax-included
  • Reviewers report same-hour delivery and pickup on request
  • Staff answered calls on Sunday
  • Fully insured per website
  • Recent reviews mention being charged but bins never delivered

What reviews say by service

Junk & Clutter Removal
Strong performance 9-10 months ago; recent collapse in reliability and no-shows
Hoarding Cleanup
Limited direct evidence; bin rentals mentioned for basement and garage cleanouts with mixed results
Deep Sanitizing & Disinfection
No review evidence

How it compares

  • Rated 4.7 against a 4.8 average across the 53 junk & clutter removal businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 80
Review volume 100
Review recency 92
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
541
4
20
3
4
2
3
1
31

Common questions

What sizes of bins are available?
The business advertises three tiers: $129 (single item), $349 (half 15-yard truck), and $649 (full 15-yard truck), plus tax. One customer reports renting a 20-yard bin for $357 tax-included.
Can I get same-day delivery?
One reviewer reports bins were dropped within the hour of calling and picked up just as fast, though recent reviews suggest this reliability has broken down.
What areas does Haul Hero serve?
Their website lists Hamilton, Burlington, Oakville, Stoney Creek, Ancaster, Dundas, Waterdown, and Brantford.
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Last updated 2026-08-11