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Genie The Cleaner – House & Office Cleaning Services in Ottawa

Updated 2026-08-11 · 5,433 reviewed · 284 listed · Scored from 53 Google reviews · How we rank ›

4.9(53) 83 composite score See reviews on Google ✓ Google-verified
Deep Sanitizing & DisinfectionHoarding Cleanup
Genie The Cleaner – House & Office Cleaning Services in Ottawa
Services
Deep Sanitizing & Disinfection, Hoarding Cleanup
Reviews
53

What recent reviews say

Most cleanings are detailed and prompt, with staff earning praise for addressing tight schedules and returning consistently. One significant Mother's Day job failed badly: two bathrooms skipped, an open bleach bottle left in a child's room, a wedding souvenir broken, and a baby's window left open with dust in the crib. The company offered a discount rather than a full refund, and the reviewer felt pushed to remove the negative review to protect the company's reputation.

Named cleaners Nadia, Hadia, Muskaan, and Sahil regularly appear in five-star reviews for deep cleans, move-outs, and ongoing service. Checkup visits with the same technician boost confidence. The core strength is meticulous work on routine jobs; the risk is inconsistent crew quality on larger bookings.

Praised for
  • attention to detail
  • punctual and professional
  • thorough cleaning
  • consistent quality
  • friendly and respectful staff
Watch-outs
  • incomplete work on one job
  • safety lapses (bleach left accessible)
  • property damage
  • lack of accountability after failures
thorough-cleanuppunctualresponsive-communicationreliable-schedulingleft-mess-behinddamaged-property
Best for: professionals needing reliable ongoing or move-out cleans with detailed follow-through
Think twice if: one documented incident of incomplete work, safety lapses, and property damage without full refund; crew consistency varies by booking size

Strengths

  • meticulous attention to detail on routine jobs
  • reliable same-technician visits build trust
  • fast turnaround on tight schedules
  • named staff consistency (Nadia, Hadia, Muskaan, Sahil)

Worth knowing

  • Named cleaners: Nadia (Airbnb deep cleans), Hadia (move-out), Muskaan (move-in/out), Sahil (general cleaning)
  • Same-technician repeat bookings encouraged in reviews
  • One documented incident: two bathrooms left untouched, open bleach in child's room, wedding souvenir broken, baby's window left open, company offered discount not refund
  • Deep cleans praised for reaching baseboards and overlooked areas

What reviews say by service

Deep Sanitizing & Disinfection
Most deep cleans thorough and detail-oriented; one Mother's Day job left bathrooms untouched and filthy despite being listed as included
Hoarding Cleanup
No explicit hoarding jobs mentioned in reviews; category may not reflect typical work

How it compares

  • Rated 4.9 against a 4.8 average across the 269 hoarding cleanup businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 91
Review volume 75
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
51
4
1
3
0
2
0
1
1

Common questions

Do you use the same cleaner on repeat visits?
Yes; reviewers note consistent same-technician visits build trust and familiarity with their home.
How quickly can you handle a move-out clean?
Muskaan's team accommodated a tight move-in/move-out schedule by going over and beyond to meet commitments, per recent reviews.
What areas do you service?
Their website claims Barrhaven, Kanata, Westboro, Centretown, Orleans, Glebe, Nepean, and Gloucester.
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Last updated 2026-08-11